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KMID : 1020220210210050645
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Journal of Korean Society of Dental Hygiene
2021 Volume.21 No. 5 p.645 ~ p.653
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A qualitative study on communication among dental hygienists in dental hospitals and clinics
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Choi Kyung-Sun
Moon Sang-Eun
Kim Yun-Jeong
Kim Seon-Yeong
Cho Hye-Eun
Kang Hyun-Joo
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Abstract
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Objectives: This study aimed to offer basic resources needed to solve conflicts and problems of communication among dental hygienists working in dental clinics by comprehending and analyzing their in-depth communication experiences.
Methods: Individual depth interviews were conducted with 10 dental hygienists who had over one year of clinical experience and worked in dental clinics in Gwangju, from September 16 to October 15, 2020. Colaizzi’s phenomenological analysis was performed.
Results: The results of the interviews were grouped into four central categories: lack of communication due to differences in position, relationships they want to avoid, return to joint work, beginning of new communication. The participants of this study experienced difficulties in communicating with dental hygienists in the clinical field, but they overcame the conflicts by trying to understand others by putting themselves in others’ shoes.
Conclusions: This study is expected to contribute to providing good quality medical services to patients by promoting effective communication among dental hygienists.
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KEYWORD
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Communication, Dental hygienist, Phenomenological study, Qualitative study
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